Privacy Policy
At Skytronics, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy outlines how we collect, use, and protect your data when you interact with our website and services.
Who We Are
Our website address is: https://sky-tronics.com. Skytronics specializes in the sale of high-quality drones and related accessories, offering you top-notch products and service in the drone industry.
Information We Collect
We collect personal information in a few different ways when you interact with our website:
- Contact Information: When you purchase a drone or accessory, create an account, or contact us, we collect data such as your name, email address, and shipping details.
- Technical Information: When you browse our site, we automatically collect certain information about your device, browser, and IP address to enhance your shopping experience.
- Transaction Information: Data related to your purchase history, including payment details, is securely collected and processed through trusted payment gateways.
Why We Collect Your Data
We collect and use your personal information for several key purposes:
- Order Processing: To process transactions, deliver products, and keep you updated on your order status.
- Customer Support: To provide assistance with any questions, issues, or returns related to your drone purchase.
- Marketing: With your consent, we may send you occasional promotions or product updates. You can opt out at any time.
- Improving Services: We use technical data to improve our website’s functionality and performance, ensuring you have the best experience while browsing or shopping for drones.
How We Protect Your Data
At Skytronics, we take data security very seriously. We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption and secure payment gateways for processing transactions.
Cookies
When you visit our website, we use cookies to enhance your browsing experience:
- Essential Cookies: These are necessary for basic website functionality, such as adding items to your cart and processing orders.
- Preference Cookies: We use cookies to remember your login details and preferences to make your experience smoother on future visits.
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, although doing so may affect your ability to use certain features on our site.
Embedded Content from Third Parties
Our website may include embedded content (like videos) related to drone products or tutorials. Embedded content from external sites behaves as if you visited those websites directly, and they may collect data about you or use cookies. Please review their privacy policies for more information.
Sharing Your Data
We only share your data with third parties in specific cases, such as:
- Payment Processors: For processing your orders and payments securely.
- Shipping Providers: To ensure the timely delivery of your drone or accessories.
- Marketing Platforms: With your consent, we may share anonymized data for targeted advertising or email newsletters.
We do not sell or rent your personal information to third parties under any circumstances.
How Long We Retain Your Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Account Information: If you create an account, we will keep your details until you request deletion.
- Transaction Data: Order and transaction data will be retained for legal and record-keeping purposes, such as warranty claims or returns.
Your Rights Over Your Data
As a Skytronics customer, you have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Delete Your Data: Request that we delete any personal information, except data we need for legal or administrative purposes (e.g., for transaction records).
- Correct Your Data: Update or correct any inaccuracies in your personal information.
- Opt-Out of Marketing: Unsubscribe from our marketing communications at any time.
To exercise any of these rights, please contact us at privacy@sky-tronics.com.
Data Security and Shipping
We recommend using secure, trackable shipping options when sending us any returns. Skytronics is not responsible for lost or stolen packages during transit.
Changes to Our Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and significant changes will be communicated via email or website notifications.
Need Help or Have Questions?
If you have any questions about this Privacy Policy or the way we handle your data, please contact us at privacy@sky-tronics.com.
